Privacy Policy
How we collect, use, and protect your information
Table of Contents
At Clean Dreamers LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us in Raleigh, Durham, Chapel Hill, and surrounding Triangle areas.
By using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
Information We Collect
We may collect several types of information from and about users of our services, including:
Personal Information
This includes your name, email address, phone number, postal address within the Raleigh area (including Wake County and surrounding counties), and any other information you provide when scheduling services, requesting quotes, or contacting us. For residential customers, this may include home address and access information. For commercial clients in the Raleigh area, this may include business location and contact details.
Payment Information
When you pay for our services, we collect necessary payment details. However, payment processing is handled by secure third-party payment processors compliant with PCI DSS standards. We do not store complete credit card information on our servers. We may retain partial information for identification and recurring service purposes.
Service Information
Details about the services you request, including crawl space conditions, moisture levels, mold presence, location within your Raleigh area property, specific service needs, and any photographs of problem areas you share with us. This helps us prepare the appropriate equipment and solutions for your specific needs.
Communication Records
Records of your communications with us, including emails, phone calls, text messages, and in-person conversations with our technicians during service visits to your Raleigh area location.
Website Usage Information
Information about how you access and use our website, including your IP address, browser type, operating system, referring/exit pages, and clickstream data. This helps us understand how visitors from the Raleigh area and beyond interact with our online presence.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our crawl space encapsulation and mold remediation services throughout the Raleigh area, including Wake County and surrounding communities
- Process and fulfill your service requests at your Raleigh area location, including scheduling, dispatching technicians, and following up
- Communicate with you about appointments, billing, and other service-related matters specific to your location in the Raleigh area
- Send promotional communications about special offers, seasonal discounts, and updates relevant to the Raleigh area (with your consent)
- Respond to your comments, questions, and customer service requests regarding our Raleigh-based crawl space and mold services
- Monitor and analyze usage patterns and trends to improve our website and services for customers in the Raleigh area
- Protect against, identify, and prevent fraud and other illegal activities in the Raleigh market
- Comply with our legal obligations under North Carolina state law and local Raleigh ordinances
- Develop new services or features based on the needs of our Raleigh area customers
Text Messaging (SMS) Privacy
When you check the SMS box on one of our forms, you give Clean Dreamers LLC (Triangle Crawlspace and Mold Pros) express written consent to text the mobile number you provided. Consent is not a condition of purchase.
- What we send: appointment reminders and confirmations, quote follow-ups, technician arrival updates, and service updates.
- Message frequency: frequency varies based on your project and appointments.
- Cost: message and data rates may apply, charged by your mobile carrier.
- Opt out: reply STOP at any time to stop receiving texts. Reply HELP for help.
We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes. Mobile information is used only to deliver the messages you asked for, and is shared only with the messaging provider that delivers them on our behalf.
Questions about our text messaging program? Email service@trianglecrawlspaceandmoldpros.com or call (919) 276-0425.
Information Sharing and Disclosure
We may share your personal information with:
Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, email delivery, and customer support. These include local Raleigh area contractors and national service providers who have agreed to our data protection requirements.
Professional Advisors
Accountants, attorneys, and other professional advisors based in the Raleigh area who require access to your information to provide services to us. These professionals are bound by confidentiality obligations.
Legal Requirements
To comply with applicable North Carolina state laws, local Raleigh ordinances, legal processes, or governmental requests. This may include responses to court orders, subpoenas, or law enforcement requests.
Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy involving our Raleigh-based business, your information may be transferred as a business asset. We will notify customers via email and/or a prominent notice on our website of any change in ownership.
Important: We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Mobile phone numbers and SMS consent are never sold or shared with third parties or affiliates for marketing purposes. We maintain strict controls over all shared data with service providers in the Raleigh area and beyond.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Update
You can access and update your personal information by contacting us directly at our Raleigh office. We will respond to your request within a reasonable timeframe, typically within 30 days.
Marketing Communications
Raleigh area residents can opt out of receiving promotional emails by following the instructions in those emails or by contacting us directly. To stop text messages, reply STOP to any message from us. Note that even if you opt out of marketing communications, you will still receive service-related communications.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For Raleigh customers, we typically maintain service records for 3 years to support warranty claims and service history.
California Privacy Rights
While we primarily serve the Raleigh, NC area, we comply with applicable California privacy laws for any California residents using our services. This includes the right to know what personal information we collect and the right to request deletion of certain information.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our Raleigh office maintains physical, electronic, and procedural safeguards, including:
- Secure Socket Layer (SSL) technology for all data transmission
- Encryption of sensitive personal information
- Regular security assessments and employee training
- Access controls limiting employee access to customer information
- Secure, locked storage for any physical documents containing personal information
Please note: No security system is impenetrable, and we cannot guarantee the absolute security of your information. In the event of a data breach affecting Raleigh area customers, we will notify affected individuals in accordance with applicable law.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian in the Raleigh area and believe we have collected information from your child, please contact us immediately at the address listed below, and we will take steps to remove such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with the updated "Last Updated" date and, if the changes are significant, we may provide additional notice such as an email notification to our Raleigh area customers.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Clean Dreamers LLC
1030 N Rogers Ln Suite
121 PMB 2113
Raleigh, NC 27610
Email: service@trianglecrawlspaceandmoldpros.com
Phone: Call: (919) 276-0425
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